All was OK except that we had to wait for 45 minutes for a transfer to the ship, and 90 minutes (one and a half hours) for collection from the port. There was a lot of traffic, but I suspect that was normal and should not have been an excuse. The scheduled times are not observed by the operator, (I had to call them when I had the baggage). If there is not a bus available, then tough, even when you are expected. So, not a happy experience, and we shall not be using that operator again.
We are very sorry that you were unhappy with the transfer service and that you experienced a long wait on both sectors. We are unaware of any contributing factors to the operation of the schedule on the days in question and will pass your comments on to the management of the car park.